CRM Articles
The e-Customer Journey: a Successful Journey to Data Land
The year that has just ended has deeply changed our purchasing behaviors. This could be the...
Looking for the WOW Effect in Customer Experience Once Upon a Time…
Ensuring sustainable growth means meeting and integrating expectations when it comes to defining...
Creating a Customer Journey: The Keys to Improving Customer Experience
The Customer Journey is a strategic approach that allows a business to monitor customer behavior,...
Living the Change: Continuous Transformation in the Experience Economy
We are living in non-linear times. In the past we had enough time to learn and analyze events, in...
Impacting your Customers with Customer Experience Strategies
A company can offer the best products or services, but without the appropriate customer-centric...
Customer Relationship: Going for Emotion Full Throttle
Thanks to, or because of technology, the world is in acceleration mode. A time where everything is...
Customer Experience: Good Chemistry or a Simple Formula?
The "Rencontre des Entrepreneurs de France" has just closed its doors, putting an end to many...
Back to Basics: 5 Tips for Building a Successful CX Program
Going back to the basics when building a CX program sometimes seems like a necessary step for...
A Positive Equation: Maximize the Experience and Grow your Business
CX – where science meets faith CX is almost like a religion (but based on math). It requires...
5 Tips to Boost Customer Service
The Change dynamic happening the world over is here to stay and is impacting all aspects of...